Frequently Asked Questions

  • How much is delivery? 
    To find out the delivery cost just add the products you want to the shopping cart and then go to the shopping cart, within the cart screen you will see the delivery costs and options, these will be set for a default delivery destination, you may need to change the delivery location to your country, county and postcode to get shipping costs relevant to you.
  • How do I pay and is it secure?
    We have many different payment methods, please see our payment information page for full details.
  • What happens if the display case is broken in transit to me?
    We are experts at packing them to arrive undamaged, but occasionally it can happen, if yours are broken in transit please contact us and we will arrange for them to be collected and replaced, there will be no cost to you.
  • I live nearby, is it possible to collect from you instead of paying for shipping? 
    Yes it most certainly is, just select the collection from premises option in the checkout and you will not be charged any delivery fees, we will then send an email when your order is ready to collect, but please note that you cannot choose this option and then book a courier to collect from us because your order will be packed for personal collection instead of being packaged in a box fit to go through the mail or courier system.
  • I keep trying to order from your website and it wont work, can I order over the phone?
    Yes you can, just contact us and we will sort it out for you. We would appreciate any feedback concerning the problems so we can get it fixed for your next visit or the next customer.
  • I would like to pay by BACS, is that possible?
    Yes that is possible, just order through the website as normal and choose to pay by BACS, instead of any other payment method. Our bank details for your payment are as follows.
    Bank Name: Santander
    Sort Code: 09 01 50
    Account Number 05586372
    IBAN: GB31ABBY09015005586372
    Please use your the code 'WL-' and your order number as the payment reference so we can allocate it to your order.