Shipping Information

All delivery times quoted on this page are the delivery times quoted to us by the courier companies, they are not guaranteed by us and are completely outside of our control. We cannot be held responsible for any of them missing delivery deadlines.

All payments are taken upon the order being placed, all in stock products are shipped next working day, standard products that are out of stock are normally shipped within 3 - 5 days, made to measure products are normally shipped within 7 - 14 days, though this can vary at busy times, if you need your display case for a specific date please contact us and we will do our very best to accommodate that.

Please note delivery times quoted are the delivery times after your order has shipped, not the delivery times after you have placed your order, Next Day Delivery does not mean you will receive it the next day after you place your order, it means it will be delivered the next working day after it is shipped. Please see product details for shipping times.

Royal Mail 1st Class Recorded

This method of postage requires a signature, delivery would normally take 1 day, but the parcel is not tracked, it will go through the normal postage system, and the only difference between this and standard first class delivery is that it will need a signature upon delivery. If there is no-one to receive delivery a card will be left (we do get quite a few customers who do not get left a card, so if you receive an email confirming dispatch and it does not arrive within a few days, then check back with us to confirm it has been posted and then check with your post office) and the parcel will be returned to your local post office. The post office will keep it for 1 week before returning it to us. The disadvantage of this postage method is that if your delivery does not arrive there is nothing we can do until 15 working days have passed, as it will not officially be classed as lost until then.

If you choose this service and your parcel is lost, you would have to wait until it is officially classed as lost by Royal Mail before we could send out a replacement, which is currently 15 working days.

Royal Mail Special Delivery

This is the best delivery method offered by Royal Mail, in our opinion it is the best delivery method to choose, but costs a bit more. With Special Delivery your order will be delivered next working day before 1.00pm, this is guaranteed by Royal Mail and they rarely miss the deadline, but in practice there is not a lot that can be done if they do miss. Although a Saturday Delivery is not guaranteed, they will on the majority of cases deliver on Saturday as well.

Parcelforce

This is our standard next day courier (apart from delivery to Europe which will take 2-4 days, also large display cases will take 2 business days to deliver), They will email or text to give you an approximate delivery time so you do not have to stay in all day.

Fed-ex International Delivery

The best and quickest international delivery option we have, it is generally more expensive than the others but delivery will be 1 - 2 days to USA/Europe and 2 - 3 Days worldwide. Fedex will start clearing your order with customs before it has even left the UK, this makes them the quickest delivery service for international deliveries.

We look forward to receiving your order